Returns

Returns & Exchanges

We are committed to ensuring customer satisfaction with each order. If you encounter an issue, please refer to our return policy below.

1. Damaged or Defective Items

If your order arrives damaged or defective, please report this within 7 days of receiving the package. Send us photos and/or a video showing the damage clearly via our contact form. We will offer a replacement or refund, depending on your preference.

2. Delayed Orders

If your order has been in transit for over 60 days, please reach out to us for assistance in opening a dispute. Delivery times vary depending on the following destination countries:

• For orders shipped to the U.S.: delivery time is 45 days.
• For Brazil: delivery time is 110 days due to strict customs procedures.
• Some specific shipping methods may have different timelines. Please contact us for more information.

3. Non-Received Orders

If the tracking information indicates that your order has been delivered but you did not receive it, please obtain an official document from your local post office stating the non-delivery. This will help us proceed with the issue.

Note: Sometimes a package remains at a local post office due to an incorrect address, unclaimed items, or an unknown recipient. In these cases, we recommend contacting your local post office directly.

4. Incorrect or Missing Items

If you receive an incorrect or incomplete product, please inform us within 7 days of receiving the item and attach photos. We will ensure correct delivery.

5. Unacceptable Disputes

The following reasons are not accepted as valid grounds for refunds or replacements:

• Incorrectly provided address.
• Customer dislikes the product.
• Product description does not fully meet expectations.
• Complaints about odor.
• Customer ordered incorrect items.

For any questions or concerns, please contact our customer service at via the contact form. We’re happy to assist you!